Other Information

To improve customer service with a high level of professionalism

The aims of the program are:

• to build confidence when dealing with native speakers of English
• to introduce and expand on appropriate language structures when dealing with a customer to maintain a high level of professionalism
• to improve fluency, intonation and tone of voice to sound helpful and sincere
• to improve accuracy to create customer confidence
• to provide controlled and freer practice opportunities in the form of role-plays to apply skills

Assessment: Format will primarily be through role plays at end of each unit and at end of course.
Content Areas: Customer Service
Course time: 30 hours/week